Solutions
Email Management
The fact is that the rate of use of email as a
tool for doing business has taken off like nothing before it.
As a result everybody is now aware that there are
countless examples of important, valuable and potentially risky
corporate information now contained… well – who knows! This means the
organizational challenge is now to catch up with the trend and manage
the result within the confines of sound business practice.
Emails are merely another form of document or
record that needs to be managed. Their format is not the important
thing as far as the business is concerned, nor the courts for that
matter.
The solution therefore is to bring email to the corporate information
management system – or vice versa – bring the information
management system to the email.
EDRM Solutions is able to provide the key expertise where required
to bring Email Management projects to life and integrate them into
current or new information management systems and then support the
project throughout its ongoing development. We can also help you identify
the key personnel that will be essential to your solutions success,
within your own organization. We know that a true email management
solution only prospers when all of the necessary people and facilities
are in place from the beginning.
Back to Top
Software
We use only world-class products that are leaders in their fields,
products that combine experience and stability to offer the best solution
for your organization. This way we can assure you of a solution that
fits your needs and delivers what you expect.
We have also forged strategic partnerships with companies that share
our vision of excellence.
TRIM
Context
EDRM Solutions works with the flagship product in the TRIM suite of
Enterprise Content Management, Records & Electronic Documents
Management software from TOWER Software.
Single Solution
There are already systems for managing emails. TRIM Context provides
a solution that manages emails in the same way that it manages documents,
spreadsheets, images, plans… any type of object. This all occurs
within the architectural structure of a Document and Records Management
system based on proven, sound and legitimate records and information
management rules – a single solution!
Scaleable
Truly scaleable from a single office to a multi-site corporation spread
over many continents, TRIM Context can be run on a small LAN, corporate
WAN, or even over the Internet.
Proven Solution
The TRIM Context Solution has been in use in varying form for over
20 years. It is constantly under development and licensing arrangements
mean that customers are never left with out of date software –
minor releases and new editions keep pace with the ever changing world
of technology.
Back to Top
Planning
& Implementation, Training & Support, and
Integration to Line of Business Systems
EDRM Solutions realizes that technology alone does not provide the
most effective and appropriate tool for your business. Value will
only be added to your business through analysis of your business processes
and the application of the right combinations of software, training,
administration and change management.
Every customer is unique – every project is different. To satisfy
the varied needs of our customers, we are capable of providing the
following project services:
- Project management
- Requirements analysis
- System and architecture design
- Implementation and training
- Post-implementation support
EDRM Solutions recommends the TRIM Context solutions and is an accredited
partner with TOWER Software, the developers of TRIM Context. This
means our staff members are experienced experts in planning, implementing
and supporting the full range of information management projects using
the TRIM Context solution.
Planning and Implementation
We are experienced at scoping the information management needs of
an organization and quickly and collaboratively identifying core areas
where value can be added or non-compliance risks corrected. Our experience
shows us that project time-frames can be reduced to weeks from what
can be months with comparable competitive solutions.
EDRM Solutions is able to apply extensive information management
implementation experience through the involvement of our team of experts
and our industry relationships spanning nearly 15 years.
Requirements Analysis and Definition - Our requirements analysis
will provide you with a detailed assessment of your information
management system. This will identify opportunities for improved
efficiencies in your business and lay out a plan for achieving these
efficiencies.
System Architecture and Design - EDRM Solutions team of technical
experts together with our records and information management specialists
work together with your organization’s key management and staff
to communicate a common understanding of the core needs and objectives
or your project and subsequently map your optimum system architecture.
Training and Support
Our plans will always include the availability of the right people
at the right time throughout your project. Of course your own organization
will most likely be rich in talent for key areas of the program implementation
and it is a priority of ours to draw on this talent from the beginning
to not only ensure the smooth transition internally but to aid in
the long term success of your information management system.
Training - We provide training in the following categories:
User Training – customized training for users of your information
system,
Administrator Training – expert level technical training that
will enable your own staff to effectively manage and administer your
information system
IT Administrator Training – expert level IT training to ensure
internal IT staff are aware of all they need to know in order to keep
the system operating and well maintained.
Integration to Line of Business Systems
Typically your organization will already be running systems that
are both sources of information and creators of output. No one wants
to double up on processes and workloads so wherever possible it makes
sense to integrate your systems with one another.
EDRM Solutions is experienced at integrating TRIM Context with line
of business systems including:
- Finance
- HR
- Imaging
- & various other databases
Back to Top
Other Services Available
Data Conversion
In the implementation of a new Document and Records management system
any historical data that your organization holds in other systems
can be converted and imported into your new custom solution.
Imaging - Scanning and Backfile Conversion
Often as part of the project plan it is determined that the most
efficient way to handle some information is to do so electronically.
However, in the real world there are many documents and records that
are not electronic. Or, files may currently be electronic but preceding
a certain date are all held physically.
EDRM Solutions is experienced at establishing and managing scanning
projects that will ensure all data is captured in a way so as to be
best utilized by your new information management system.
Custom Interface Development
EDRM Solutions can create custom interfaces to your information management
system that are coordinated with your corporate branding and usability
needs.
Portals can be developed that will integrate seamlessly with your
current corporate network systems allowing reduced or eliminated software
deployment and minimizing training requirements.
Back to Top